Privacy Policy

Last Updated: 2024-10-29

1. Introduction

At VirtualReception.AI ("we", "our", "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services (collectively, the "Service"). By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, and payment details when you sign up for our services.
  • Usage Data: We collect information about how you use our Service, including the pages you view, the features you interact with, and the actions you take.
  • Device and Log Information: We automatically collect information about the device you use to access our Service, such as your IP address, browser type, and operating system.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service.
  • To process transactions and send you related information, including confirmations and invoices.
  • To communicate with you, including responding to your inquiries and sending you updates or promotional materials (with your consent).
  • To monitor and analyze trends, usage, and activities in connection with our Service.
  • To detect, prevent, and address technical issues or any potential fraudulent activities.

4. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
  • Legal Compliance: We may disclose your information if required by law or to respond to legal process, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of that transaction.

5. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Choices

You have the following choices regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us at [email protected].
  • Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us.
  • Account Deletion: If you wish to delete your account or any personal information, please contact us at [email protected]. Please note that some information may remain in our records for legal or business purposes.

7. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by VirtualReception.AI. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to read their privacy policies before providing them with your personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of the Service after the changes become effective will signify your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at [email protected].

10. Use of Google Workspace APIs

VirtualReception.AI does not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or machine learning models. All data collected through these APIs is solely used for the purpose of providing, maintaining, and improving the specific services we offer to our users, in compliance with Google’s policies.

11. Use of SMS Opt-In Data

We value your privacy and are committed to protecting your personal information. When you opt-in to receive SMS messages from our service, your consent is used solely for the purpose of delivering the requested messages, such as appointment reminders, updates, or other notifications specific to your interaction with our business. We do not share, sell, or disclose your opt-in details or personal information to any third parties. For more information about how we collect, use, and protect your data, please refer to our full Privacy Policy.