The Answering Service for Funeral Homes

Every call answered calmly and with care, day or night. Takes first call details, reaches your director on call right away, and answers questions about services.

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7 days free
No credit card required
Plans from $49/month
Z

Zoey, AI Receptionist

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Ready

Free, uses your microphone, up to 3 minutes

24,000+

Calls answered

420+

Businesses served

1,800+

Messages taken

1,100+

Spam calls blocked

Why It Matters

No Family Should Ever Reach Voicemail

Your calls come at the hardest moments of people's lives, and often in the middle of the night.

First calls come at any hour

A family calling at 3 AM needs a calm voice and a clear next step, not a recording.

Your staff is with families

During arrangements and services, nobody can step away to answer the phone.

General questions add up

Service times, directions and flower deliveries take time away from the families in front of you.

Calls It Handles

What Your Funeral Home Answering Service Does

Handles first calls with care

Offers condolences, takes the essential details and reaches your director on call immediately.

Answers questions about services

Service and visitation times, directions and where to send flowers.

Texts obituaries and directions

Sends the obituary link, address or livestream link while the caller is on the line.

Books pre-planning consultations

Schedules pre-need appointments into your calendar.

Set Up in About 5 Minutes

Set Up Your Funeral Home Answering Service in 3 Steps

1

Train Your Receptionist

Enter your Google Business Profile or website, and we build your receptionist's knowledge of your services, hours and FAQs automatically.

2

Test It and Forward Your Calls

Call your free dedicated number to hear it in action, then forward your business line. Keep your existing number.

3

Get Every Call Summarized

You get an email and text summary after each call. Transcripts and recordings are saved for you to review anytime.

Real Conversations

What a Funeral Home Answering Service Sounds Like

Typical calls, handled from start to finish without you picking up the phone.

Funeral home, after hours

Director reached

Thank you for calling Whitfield Family Funeral Home. This is Grace. How can I help you?

My father just passed away at home.

I'm so sorry for your loss. I'll connect you with our director on call right away. May I have your name and your father's name first?

I'm Laura. His name was Robert Hayes.

Thank you, Laura. I'm connecting you with Michael now. Please stay on the line.

Funeral home

Details sent

What time is the service for Margaret Collins on Saturday?

The service is at 11 AM on Saturday in our main chapel, with visitation from 10. Would you like me to text you the address and the obituary?

Yes, please.

I've sent it now. Is there anything else I can help with?

Simple Pricing

Plans That Work for Funeral Homes

Try it free for 7 days. Full access to every feature, no credit card required, and cancel anytime.

Answering Service

For solopreneurs

$49 /month

Billed as $490 per year

 

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  • Up to 250 Minutes
  • 1 Receptionist
  • SMS & Email Notifications
Popular

Business

For growing businesses

$149 /month

Billed as $1,490 per year

 

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  • Everything in Answering Service plus:
  • Up to 1,000 Minutes
  • Book Appointments
  • Integrations
  • Send Text Message Links
  • Call Transfers

Growth

For scaling teams

$299 /month

Billed as $2,990 per year

 

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  • Everything in Business plus:
  • Up to 2,000 Minutes
  • Outbound Calls
  • Training Files

Enterprise

Custom solutions

Custom

Contact us for pricing

Contact Sales
  • Custom CRM Integrations
  • Unlimited Receptionists
  • Unlimited Users
  • Dedicated Support

Support

Funeral Home Answering Service FAQ

A funeral home answering service makes sure every call is answered, including first calls in the middle of the night. Ours uses AI, so it answers instantly and calmly, takes the family's details, reaches your director on call, and handles general questions about services and arrangements.

Gently and quickly. It offers condolences, takes the name of the deceased, where they are (home, hospital or care facility), and the caller's name and number, then transfers to your director on call or texts them the details right away, whichever you prefer.

That's your choice to make, and you control how it's used. Many funeral homes use it only for overflow and after-hours calls, and have it transfer every first call to a person immediately, so the AI's job is simply making sure no family ever reaches voicemail.

Yes. It can share service times, directions, visitation hours and where to send flowers, and text the caller a link to the obituary or your website.

Yes. It connects to your Google Calendar and books pre-planning consultations, so those calls never compete with time you need for families.

No. We give you a dedicated number and you forward your existing line to it, all calls, only the ones you miss, or only after hours.

Plans start at $49/month for call answering, or $149/month for booking and text links. There are no setup fees or contracts, and you can try it free for 7 days with no credit card.

Make Sure Every Family Reaches You

Join 420+ businesses that never miss a call. Get set up in about 5 minutes with no setup fees.

Start Free Trial
7 days free
No credit card required
Plans from $49/month